Refund & Replacement Policy

We provide the following warranty from the date of purchase:

• 1-Year Warranty on the product
• 6-Month Warranty on accessories (battery and charger)

Coverage applies only to products purchased in India by the original purchaser, with a valid invoice, who has followed the instructions in the user manual.

The warranty does not cover:

• Physical or accidental damage
• Unauthorized repairs or modifications
• Use of incompatible accessories
• Damage from power surges, water, lightning, fire or natural disasters

Customers are responsible for shipping costs to the service center. The original warranty period continues after any repair and is not extended. Where an item cannot be repaired, a replacement unit or credit note will be issued upon return of all accessories.

We do not offer refunds. However, you may request a replacement within 7 days of delivery if:

• The product arrived damaged or defective (reported within 24 hours of delivery), or
• The product malfunctions within seven days of delivery.

Replacement is not available where:

• Damage is reported more than 24 hours after delivery
• Damage is caused by the user
• Damage results from a power surge
• You are dissatisfied with the appearance or features of a fully functional product

Orders cannot be cancelled after they have been shipped. Same Day Delivery orders and promotional orders cannot be cancelled at all.

To request a replacement or raise a warranty claim, contact our helpdesk:

• Phone: 0120-4731048
• Phone: 0120-4731050
• Email: helpdesk@ikall.in